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Terms, Conditions and General Guidelines

In order to feel fully comfortable with our classes, sessions, workshops and programs, it is important that you are aware of and agree to our guidelines, terms and conditions before engagement with us. Please read and agree to the terms and conditions below prior to making any bookings. If you have any concerns, we would be happy to discuss further. 

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TERMS & CONDITIONS

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SingLisa Music and Healing Sounds (Lisa Singline ABN 41995693468) provides a range of services, both face-to-face (in person) and online. The following terms and conditions (‘conditions’) form the basis of the participant acknowledging that they have read and agree to the terms and conditions of service set out herein prior to registering as a participant in an activity, a session or a class. SingLisa Music and Healing Sounds may change or update the terms and conditions at any time, and we strongly recommend that you read all information relating to your intended activity and comprehend the location, duration, requirements and the booking terms prior to each time you agree to any purchase. 

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HEALTH AND SAFETY REQUIREMENTS

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SingLisa Music and Healing Sounds welcomes all ages from 10 years and over to participate in the activities. For certain activities, as outlined, minors must be accompaniment by an adult. 

 

We reserve the right to exclude any person from participating in our activities. Participants must not attend an activity under the influence of alcohol or drugs. Failure to disclose information about any illness, physical limitations or injuries exempts SingLisa Music and Healing Sounds from any liability. 

 

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MEDICAL DISCLOSURE 

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By agreeing to these terms & conditions, you agree that you have disclosed to SingLisa Music and Healing Sounds all medical conditions, medications, allergies, food intolerances, or injuries that may affect your ability to undertake activities with SingLisa Music and Healing Sounds. You also agree that you know of no medical or other reason (other than as disclosed by you) why you cannot participate in activities. You further acknowledge that you have not been given advice from a medical professional that would be contravened by your attendance at a SingLisa Music and Healing Sounds activity. 

 

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BOOKINGS 

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All bookings are made to SingLisa Music and Healing Sounds and are processed in Australian dollars ($AUD) via our online booking systems and secure software. We use booking and payment software systems such as, but not excluding, Acuity, TeamUp, Humanitix, Eventbrite, Stripe, PayPal, EFT, Square, etc.

 

Failure to make the required full or partial payments at our request may result in your booking being cancelled.

 

All payments are inclusive of GST, merchant fees and booking fees, unless otherwise stated.

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PARTICIPANT REGISTRATION

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New participants will be required to register by completing a personal details and health questionnaire before attending a session, class or activity. 

 

Participants may at times be required by the Victorian Government to abide to additional mandatory registration and to sign in upon arrival for services, activities, classes and events.

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CLOTHING, EQUIPMENT AND CLASS ETIQUETTE

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For sound healing/therapy, mindfulness and meditation classes, any comfortable clothing that allow you to sit, lie down and breathe freely are suitable. 

 

For all classes, it is recommended that you bring your own equipment, such as yoga mat, blankets, cushion, bolster, eye pillow, water bottle, etc. Apart from certain specialist equipment, we are unable to provide the equipment and material necessary for most classes.

 

Participants are recommended to arrive 10-15 minutes before class. Please be considerate of other participants and the teacher/facilitator/activity leader by switching your phone on silent/off, and by not wearing strong scents or perfumes.

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LOCATION OF SERVICES

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SingLisa Music and Healing Sounds offers its services and activities in various locations.

 

Some of the services are held in person from a private residence in Torquay, along the Surf Coast in Victoria, and it is important for us that you respect and protect the privacy of the residents. The exact address will be communicated to you after a successful booking. The address will be sent to you via email and/or text message.

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PAYMENTS 

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Upon your purchase of any service, unless you notify us otherwise, you agree to all fees and all other charges relating to the total purchase being billed from the nominated payment method provided by you during the purchase process.

 

All invoices are due for payment within two weeks of reception, unless otherwise specified.

 

All deposits are non-refundable.

 

Payment plans for some purchases are available, and we’d be happy to discuss these options with you.

Our full Payment Plan Terms of Service are available here.

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CANCELLATIONS AND NO-SHOWS BY THE PURCHASER

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If your plans change and you cannot, or you fail to, attend an activity, a class, a session or an event for any reason after having purchased a ticket, no refunds are given. There will be no holds under any circumstances.

 

Session bookings can be cancelled within our cancellation cut-off times, which usually between 1-2 days (depending on the session). Your cancelled session is credited to your account (as a session, not in monetary value) and can be used for the same type of session at a later date, subject to availability of sessions. If there are no future dates available, all credits/monies/vouchers will generally be forfeited, and any compensation will be made at our sole discretion.

 

In exceptional circumstances due to unforeseen events, the cancellation policy may be waived. Please cancel by contacting us using your booking email.

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EVENT POSTPONEMENT 

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Any class that cannot be conducted for any reason will be postponed until the next most suitable day or season. SingLisa Music and Healing Sounds reserves the right to postpone services, activities, sessions, classes and events at any given time including on the day of said activity. If we choose to postpone a service, activity, session, class or event, this is generally due to but not limited to: insufficient participants, extreme weather (severe winds/hail/severe rain/severe fire danger/lightning), declared Total Fire Ban days, staffing constraints, or Covid-19. 

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Our policy for postponed events is to: 

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Automatically move all participants to a new event date. The new date may be constrained by factors including but not limited to weather, booking availability, seasonal variations or requirements and staffing. 

 

If the new date is not suitable to the participant, a credit for the full booking amount will be provided. 

 

All credit is subject to our credit terms contained within.

 

Participants are not entitled to claim any form of refund or compensation from SingLisa Music  and Healing Sounds for cancellations. This includes but is not limited to own transport, fuel, loss of income or any additional expenses incurred.

 

Participants will be notified of an activity/session/class/event postponement via email, text and/or phone call. 

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EXCLUSIONS

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The following items are excluded from all services, activities, sessions, classes and events:

·  Personal insurance 

·  Transport to and from the event site or start location

·  Additional activities unless stated as inclusive at time of booking

·  We are closed on public holidays, unless otherwise stated.

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LOAN OF EQUIPMENT

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These conditions govern the borrowing and/or use of any equipment, sound/music instruments, clothing or goods whatsoever (“Equipment”) by the participant from SingLisa Music and Healing Sounds.

 

The participant acknowledges and agrees that no representations have been made by SingLisa Music and Healing Sounds in relation to the suitability of the Equipment for the participants purposes.

 

The participant shall ensure that they, and anyone else who may use the Equipment, uses it safely, and as per the manufacturer’s instructions and with the necessary care, skill and diligence required to use the Equipment.

 

If the Equipment is lost, stolen or damaged, which SingLisa Music and Healing Sounds shall determine in its sole discretion, then the participant shall pay any replacement or repair costs determined by us.

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GIFT VOUCHERS / CREDIT

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Vouchers include but are not limited to all gift card purchases, credit from postponed events, multiple activity offers and promotions.

 

Unless otherwise stated, vouchers and credit expire within 3, 6 or 12 months from the date of purchase, depending on the service or product.

Bookings can be made for future listed activities and events; however, they must be within the aforesaid expiry period.

 

Vouchers are equivalent to the Australian currency as printed.

Vouchers are not refundable or exchangeable for cash and any unused balance at the expiry date will not be refunded.

 

Multiple vouchers may be used in a single transaction.

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In the event that the value of the voucher(s) used in a single transaction does not cover the full cost of the goods or services purchased, the balance must be paid by the voucher holder.

 

SingLisa Music and Healing Sounds shall not be responsible for any claims, demands, losses, costs, expenses or liability of any kind whatsoever suffered, arising from or in connection with loss or improper, or unintended use of vouchers.

 

Vouchers can be applied to existing bookings made with SingLisa Music and Healing Sounds at our discretion.

 

SingLisa Music and Healing Sounds reserves the right to vary/amend the terms & conditions associated with vouchers and their use. SingLisa Music and Healing Sounds reserves the right to discontinue its vouchers or promotions at any time.

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TRANSFER OF PLACE

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You can transfer payment or attendance of an activity, class or event to another person at our sole discretion.

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THIRD PARTY PROVIDERS

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Some optional activities that form part of the main activity or service may be provided by an independent provider or company. In this instance, SingLisa Music and Healing Sounds has contracted a third-party company or qualified individual to provide specialist services. The contract for the provision of that activity will be between you and the activity provider. By participating in the activity, you also accept that any assistance given by the specialist leader in undertaking the activity does not render SingLisa Music and Healing Sounds liable for them in any way. 

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FOOD HEALTH AND SAFETY

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SingLisa Music and Healing Sounds provides refreshments or meals during some of the longer activities. Although occupational health, safety and food handling best practices are followed by SingLisa Music and Healing Sounds and its contractors, we cannot guarantee all traces of nuts, egg, dairy, gluten and other known allergens are fully removed. SingLisa Music and Healing Sounds will not accept responsibility or liability for an adverse reaction to any food provided. Participants agree that food may not meet all hygiene standards and consume any foods at their own risk.

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MINORS

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Most SingLisa Music and Healing Sounds activities have a minimum age limit of 10 years old or over to participate, unless otherwise stated. Some services, such as one-on-one sessions, have a minimum age limit of 18 years old. This is due to the skills, coordination and endurance required to generally undertake our activities, including some methods and techniques that are best suited to adult participants. Any person under the age of 18 must be accompanied by a responsible adult.

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COMMUNICATIONS

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The entire communication with us is electronic. Every time you send us an email or visit our website, booking system or social media pages, you are going to be communicating with us. You hereby consent to receive communications from us. If you subscribe to our newsletter or use our booking system, you are going to receive regular emails from us. We will continue to communicate with you by posting news and notices on our website and social media pages, and by sending you emails. You also agree that all notices, disclosures, agreements and other communications we provide to you electronically meet the legal requirements that such communications be in writing.

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COVID-19 

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Our priority is to ensure the safety and wellbeing of our clients, partners and collaborators. However, we also want to continue providing you great experiences and to do this we have provided a Covid-19 Guarantee for all activities and bookings that are impacted by Covid-19. Our goal is to give you peace of mind if your booking cannot proceed due to Covid-19.

 

Our Covid-19 Guarantee is as follows: 

 

All existing and new bookings will be secured with a 100% date transfer or credit if your activity does not proceed due to Covid-19 restrictions regulated by the Australian authorities.

 

SingLisa Music and Healing Sounds will provide a credit if we reschedule any activity, and you cannot attend the new date. 

 

If you CHOOSE to not attend an activity, our standard terms and conditions will apply.

Refunds will only take place on the sole discretion of SingLisa Music and Healing Sounds.

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PRIVACY POLICY

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We are committed to protecting your personal information in accordance with the Australian Privacy Principles in the Privacy Act. We respect your privacy and endeavour to keep your personal information completely confidential. We would only release personal information if we were required to by law.

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Our Privacy Policy governs the manner in which SingLisa Music and Healing Sounds uses, maintains and discloses information collected from users (“User”) of the www.singlisamusic.com website, our social media sites (e.g. Facebook, Instagram, LinkedIn) and the booking platforms we use (e.g. Acuity, TeamUp, Humanitix and Eventbrite). This privacy policy applies to the website and all services offered by SingLisa Music and Healing Sounds and can be read in full here.

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APPLICABLE LAW

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By visiting our website, you agree that the laws of the Australian Government, without regard to principles of conflict laws, will govern these terms and conditions, or any dispute of any sort that might come between SingLisa Music and Healing Sounds and you, or its business partners and associates.

 

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DISCLAIMER OF WARRANTIES; LIMIT OF LIABILITY

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Under the Australian Consumer Law (Victoria), several statutory guarantees apply to the supply of certain goods and services. These guarantees mean that SingLisa Music and Healing Sounds is required to ensure that the services it supplies to you are rendered with due care and skill, and are reasonably fit for any purpose which you, either expressly or by implication, make known to the supplier, and might reasonably be expected to achieve any result you have made known to the supplier.

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Under section 22 of the Australian Consumer Law and Fair Trading Act 2012, Omni Yoga & Mindfulness is entitled to ask you to agree that these statutory guarantees do not apply to you. You are agreeing that your rights to sue the supplier under the Australian Consumer Law and Fair Trading Act 2012 if you are killed or injured because the services provided were not in accordance with these guarantees, are excluded, restricted or modified in the way set out in this form.

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The participant acknowledges and agrees that due to the nature of the activity, it would be unreasonable for the supplier to be in any way responsible for any injury to or death of the participant and the participant hereby, to the full extent permitted by law, waives all of their legal rights of action against and fully releases the supplier for loss, damages, injury or death howsoever arising out of or in relation to the participation by the participant in the activities conducted or organised by the supplier.

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The change to your rights, as set out in this document, does not apply if your death or injury is due to gross negligence on the supplier’s part. Gross negligence, in relation to an act or omission, means doing the act or omitting to do an act with reckless disregard, with or without consciousness, for the consequences of the act or omission. See regulation 5 of the Australian Consumer Law and Fair Trading Regulations 2012 and section 22(3)(b) of the Australian Consumer Law and Fair Trading Act 2012.

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In no case shall SingLisa Music and Healing Sounds site, our directors, affiliates, agents, contractors, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

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COPYRIGHT

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Content published on our website, social media and booking platforms and in our marketing material (digital downloads, images, texts, graphics, logos, printouts etc.) is either the property of SingLisa Music and Healing Sounds or is sourced from external content creators whose permission we have received to use them in our marketing material. All content included in our website and other marketing material is protected by international copyright laws.

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MARKETING, PHOTOS AND VIDEOS

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You must notify us in writing if you do not consent to images and videos being taken of you. If you do not notify us in writing, you consent to us using images and videos of you taken during the activities for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images and videos for publicity and promotional purposes.

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FEEDBACK AND COMPLAINTS

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Your feedback is welcome and important in helping us to resolve our participants’ concerns with all aspects of SingLisa Music and Healing Sounds and the services activities and activities it provides.

If you have any constructive feedback or a complaint we encourage you to inform us via email. We will use its best endeavours to respond to your feedback promptly.

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CONTACT US

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If you have any questions about these terms & conditions, our practices, pricing and payments, or any other dealings with our staff, please contact us at:

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info@singlisamusic.com

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www.singlisamusic.com

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